Shipping & Returns
Effective Date: 09-09-26
Last Updated: 09-09-26
At Rein Nutrition, we're committed to getting your order to you quickly and
handling problems honestly when they come up. This policy covers both
supplements and merchandise purchased from takerein.com.
SHIPPING
Free Shipping
Shipping is free on all orders within the United States. No minimum.
Processing Time
Orders are processed and shipped within 1–2 business days
(Monday–Friday, excluding holidays).
Delivery Time
Most U.S. orders arrive within 2–7 days of being placed, including processing.
You'll receive tracking by email as soon as your order ships.
Where We Ship
We currently ship within the United States only.
Incorrect Addresses
Please double-check your shipping information at checkout. Rein Nutrition
isn't able to replace packages lost because of an incorrect or incomplete
address.
LOST OR DAMAGED ORDERS
If tracking shows delivered but you don't have your package
Check with neighbors or your building manager first, then contact the carrier.
If it's still unresolved, email sales@takerein.com within 7 days of the
delivery date and we'll help sort it out.
If your order arrives damaged
Email sales@takerein.com within 7 days of delivery with your order number and
photos of the damaged packaging or product. We'll replace the item at no cost
to you.
If you received the wrong item
Email sales@takerein.com within 7 days of delivery with your order number and
a photo. We'll send the correct item and cover return shipping on the one you
received by mistake.
RETURNS & EXCHANGES
Return Window
You have 7 days from the date your order is delivered to request a return
or exchange.
Condition
Items must be returned new and unused, in their original packaging.
Supplements
Unopened supplements in original sealed condition may be returned within
7 days of delivery. For product safety reasons, opened supplements can't be
returned or refunded.
Merchandise & Apparel
Unworn, unwashed apparel with tags attached may be returned or exchanged
within 7 days of delivery.
Return Shipping
Return shipping is the customer's responsibility, except when the item
arrived damaged or we sent the wrong item — in those cases we cover it.
Restocking Fee
None. We don't charge one.
Exchanges
We accept exchanges within the same 7-day window. Email us with what you have
and what you'd like instead, and we'll walk you through it.
NON-RETURNABLE ITEMS
- Opened supplement products
- Gift cards
HOW TO START A RETURN
Email sales@takerein.com with:
- Your full name
- Order number
- Item(s) you're returning
- Reason for the return
- Photos, if the item is damaged or incorrect
Once your return is approved we'll send return instructions. After we receive
your item, your refund is issued to the original payment method within
10 business days.
QUESTIONS?
Rein Nutrition, Gonzales, LA 70737
Instagram: @take_rein